Experience
klarna
Senior Solutions Engineer | Nov 2020 - Present
Manage 7+ implementation engineers focused on delivering quality integrations across merchants and partners.
Lead pre-sales and solutioning for all US and CA distribution partners including PSPs, platforms, SIs, and agencies.
Solutioned the first tokenized BNPL integration in the US, working closely with product teams and legal counsel.
Support growth of global solutions competence by leading new hire on-boarding and knowledge sharing sessions.
Solutions Engineer | Nov 2019 - Nov 2020
Second SE hire in the US with a focus on establishing processes, materials, and ways of working in a new market.
Integrated the first cross border (US and CA) BNPL solution for Klarna including web, app, and in-store channels.
Architected the first Virtual Card Number solution in the US working with product teams and third party issuing bank.
FRACTL
Director of Client Success | Apr 2019 - Oct 2019
First client and project management hire for newly established team focused on SEO, CRO, and web development.
Established processes and tools to streamline work between clients, SIs, content writers, and internal teams.
brandify (now soci)
Solutions Engineer | Jun 2018 - Apr 2019
Led pre-sales technical discussions to identify requirements and define solutions to meet client’s needs.
Acted as technical liaison between prospective clients, business development teams, and internal stakeholders.
Senior Manager, Implementation | Jan 2017 – May 2018
Managed 10+ project managers and front-end developers focused on on-boarding and continued support of clients.
Served as escalation point for integration issues and incidents facilitating resolution with clients and internal teams.
Senior Project Manager | Apr 2016 – Dec 2016
Maintained portfolio of top tier clients (40% of company revenue) focusing on retention and growth of accounts.
On-boarded high priority accounts from pre-sales, implementation, and continued technical support post-launch.
Project Manager | Apr 2015 – Apr 2016
Supported portfolio of clients acting as SME of local marketing needs - including SEO and paid ads.
Lead on-boarding of new clients and expansion of existing clients through technical requirements.
Realtytrac (now attom data solutions)
Senior Manager, Data Operations | Jun 2014 – Apr 2015
Led team of analysts focused on collection and analysis of real estate and various other public data sources.
Consulted sales, product, design, and engineering teams on optimal display and dissemination of data.
Manager, Data Operations | Oct 2013 – Jun 2014
Managed team of analysts focused on expanding data collecting efforts and product offering.
Lead Data Analyst | Feb 2013 – Oct 2013
Led growth of data collecting efforts across new product spaces.
Data Analyst | Jun 2012 – Feb 2013
Streamlined data collection and analysis processes to standardize requirements and allow for expansion of product offering.
Education
Univeristy of san diego
BBA Finance, Business Economics
Graduated May 2012
FULLERTON UNION HIGH SCHOOL
Graduated May 2008
Expertise
Payments and Fintech
Project Management
Solutions Consulting
Data Analysis and Reporting
Off-Shore Team Management
New Product Development
Sales Support and Demos
Search Engine Optimization
Conversion Rate Optimization
Agile Software Development
Software
Jira & Confluence
Asana
Google Analytics
Slack
Monday.com
Google and Microsoft Suites
Languages
HTML/CSS
Javascript
SQL
PHP
.NET
React
XML/JSON
hobbies
Golfing
Cooking
Beer & Wine Tasting
Bowling
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