Dylan Coveney | Project Manager, Solutions Engineer, Digital Strategist.

Project Manager. SOLUTIONS ENGINEER. Digital consultant.

Dylan
Coveney

Experience

klarna

Senior Solutions Engineer | Nov 2020 - Present

  • Manage 7+ implementation engineers focused on delivering quality integrations across merchants and partners.

  • Lead pre-sales and solutioning for all US and CA distribution partners including PSPs, platforms, SIs, and agencies.

  • Solutioned the first tokenized BNPL integration in the US, working closely with product teams and legal counsel.

  • Support growth of global solutions competence by leading new hire on-boarding and knowledge sharing sessions.

Solutions Engineer | Nov 2019 - Nov 2020

  • Second SE hire in the US with a focus on establishing processes, materials, and ways of working in a new market.

  • Integrated the first cross border (US and CA) BNPL solution for Klarna including web, app, and in-store channels.

  • Architected the first Virtual Card Number solution in the US working with product teams and third party issuing bank.

FRACTL

Director of Client Success | Apr 2019 - Oct 2019

  • First client and project management hire for newly established team focused on SEO, CRO, and web development.

  • Established processes and tools to streamline work between clients, SIs, content writers, and internal teams.

brandify (now soci)

Solutions Engineer | Jun 2018 - Apr 2019

  • Led pre-sales technical discussions to identify requirements and define solutions to meet client’s needs.

  • Acted as technical liaison between prospective clients, business development teams, and internal stakeholders.

Senior Manager, Implementation | Jan 2017 – May 2018

  • Managed 10+ project managers and front-end developers focused on on-boarding and continued support of clients.

  • Served as escalation point for integration issues and incidents facilitating resolution with clients and internal teams.

Senior Project Manager | Apr 2016 – Dec 2016

  • Maintained portfolio of top tier clients (40% of company revenue) focusing on retention and growth of accounts.

  • On-boarded high priority accounts from pre-sales, implementation, and continued technical support post-launch.

Project Manager | Apr 2015 – Apr 2016

  • Supported portfolio of clients acting as SME of local marketing needs - including SEO and paid ads.

  • Lead on-boarding of new clients and expansion of existing clients through technical requirements.

Realtytrac (now attom data solutions)

Senior Manager, Data Operations | Jun 2014 – Apr 2015

  • Led team of analysts focused on collection and analysis of real estate and various other public data sources.

  • Consulted sales, product, design, and engineering teams on optimal display and dissemination of data.

Manager, Data Operations | Oct 2013 – Jun 2014

  • Managed team of analysts focused on expanding data collecting efforts and product offering.

Lead Data Analyst | Feb 2013 – Oct 2013

  • Led growth of data collecting efforts across new product spaces.

Data Analyst | Jun 2012 – Feb 2013

  • Streamlined data collection and analysis processes to standardize requirements and allow for expansion of product offering.

Education

Univeristy of san diego

BBA Finance, Business Economics
Graduated May 2012

FULLERTON UNION HIGH SCHOOL

Graduated May 2008

Expertise

  • Payments and Fintech

  • Project Management

  • Solutions Consulting

  • Data Analysis and Reporting

  • Off-Shore Team Management

  • New Product Development

  • Sales Support and Demos

  • Search Engine Optimization

  • Conversion Rate Optimization

  • Agile Software Development

Software

  • Jira & Confluence

  • Asana

  • Google Analytics

  • Slack

  • Monday.com

  • Google and Microsoft Suites

Languages

  • HTML/CSS

  • Javascript

  • SQL

  • PHP

  • .NET

  • React

  • XML/JSON

hobbies

  • Golfing

  • Cooking

  • Beer & Wine Tasting

  • Bowling

Contact

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